One of the steps in the generalized model of business process management discussed in the text focuses on collecting process-related data.If Laurie and Milton are concerned about the risks created by inefficiency in the company's current fixed asset purchasing process, they could collect data related to: (i) the average length of time between an order for a fixed asset and its delivery, (ii) the costs incurred in the fixed asset purchasing process.
A)I only
B)II only
C)Both I and II
D)Neither I nor II

Question

Quizplus · Accepted Answer

Both (i) the average length of time between an order for a fixed asset and its delivery and (ii) the costs incurred in the fixed asset purchasing process are relevant data to collect in order to assess the efficiency and effectiveness of the fixed asset purchasing process. By collecting this data, Laurie and Milton would be able to identify areas where improvements can be made in the process, such as reducing the time between ordering and delivery or reducing the costs incurred.

One of the Steps in the Generalized Model of Business