In a firm's value chain downstream costs are categorized as
A)customer service costs.
B)production costs.
C)design costs.
D)manufacturing quality control costs.
E)research and development costs.

Question

Quizplus · Accepted Answer

Downstream costs refer to activities that occur after a product or service has been manufactured, such as distribution, marketing, and customer service. Customer service costs are therefore categorized as downstream costs. The other choices refer to upstream costs, which occur before the manufacturing process.

In a Firm's Value Chain Downstream Costs Are Categorized as