________ is a philosophy in which management improves operations throughout the value chain to deliver products and services that exceed customer expectations.
A)Cost-benefit approach
B)Customer focus
C)Customer relationship management
D)Total quality management
E)Management by objectives

Question

Quizplus · Accepted Answer

Total quality management (TQM) is a philosophy that focuses on improving the quality of products and services throughout the value chain. It involves all employees in the organization and promotes a customer-centric approach to business operations. The goal of TQM is to continually improve and exceed customer expectations through a process of continuous improvement.

________ Is a Philosophy in Which Management Improves Operations Throughout