A company uses a balanced scorecard and has established a key performance indicator for product quality.If the actual warranty claims are higher than expected,there is an indication that the quality standards have been met.

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This statement is incorrect. If the actual warranty claims are higher than expected, it indicates that the quality standards have not been met, as there are more defects or issues with the product than anticipated. A balanced scorecard typically includes measures for customer satisfaction and product defects or returns to track product quality.

A Company Uses a Balanced Scorecard and Has Established a Key