Percentage of market share and rate of on-time deliveries are indicators of the ________ perspective.
A) quality management
B) internal business
C) customer
D) learning and growth

Question

Quizplus · Accepted Answer

Percentage of market share and rate of on-time deliveries are indicators of the customer perspective, as they reflect how well the company is meeting the needs and expectations of its customers. Quality management would focus more on measures such as defect rates and process improvement, while internal business would look at operational efficiency and cost-effectiveness. Learning and growth would focus on employee training and development, innovation, and knowledge management.

Percentage of Market Share and Rate of On-Time Deliveries Are