Scenario: Model Industries, Inc.Burt, Ryan, and Heather are members of the marketing team at Model Industries, Inc.(MII), responsible for generating ideas for new marketing strategies.Burt has done a phenomenal job in gathering information necessary to help the team understand the desires and needs of the client.All things being equal, Heather has the best record of making good recommendations to Jeremy, vice president of marketing.Ryan can make some good recommendations, but sometimes his recommendations are completely off base.Usually, Jeremy pays careful attention to what Heather has to say, but generally does not pay much attention to what Ryan proposes.In addition to Jeremy, Heather has been meeting with the vice president of operations and other members of the executive team to gain support for their request to increase the marketing budget.Heather is engaging in which of the boundary-spanning processes?
A)Systems monitoring
B)Task coordinator
C)Coordination
D)Scout activity
E)Ambassador activity

Question

Quizplus · Accepted Answer

Heather is engaging in ambassador activity since she is working to build relationships and gain support from members of the executive team for the marketing team's request to increase the budget. She is representing the marketing team and promoting their interests to other parts of the organization.