Which reflects a philosophy of providing customers with superior products and services?
A)ERP
B)XBRL
C)TQM
D)IFRS

Question

Quizplus · Accepted Answer

TQM stands for Total Quality Management, which is a philosophy of continuously improving the quality of products and services to exceed customer expectations. TQM focuses on involving all employees in the process of continuous improvement to provide superior products and services to customers. Therefore, TQM reflects a philosophy of providing customers with superior products and services. ERP (Enterprise Resource Planning) is a software system for managing business processes, XBRL (eXtensible Business Reporting Language) is a language for communicating financial data, and IFRS (International Financial Reporting Standards) are accounting standards for financial reporting. While these systems may have some impact on the quality of products and services, they do not reflect the same philosophy as TQM.

Which Reflects a Philosophy of Providing Customers with Superior Products