A company that uses a balanced scorecard has established a KPI for product quality. If the actual warranty claims are higher than expected it indicates that the quality standards have been met.

Question

Quizplus · Accepted Answer

The statement is incorrect. If the actual warranty claims are higher than expected, it indicates that the quality standards have not been met and the KPI for product quality needs to be reviewed and improved.

A Company That Uses a Balanced Scorecard Has Established a KPI