Which of the following is most likely a key performance indicator of the internal business perspective of the balanced scorecard?
A)number of units produced per hour
B)employee turnover
C)cash flow
D)number of cross-trained employees

Question

Quizplus · Accepted Answer

The internal business perspective of the balanced scorecard focuses on internal operational goals and the processes that influence customer satisfaction and financial objectives. "Number of units produced per hour" is a measure of operational efficiency, making it a key performance indicator for this perspective.

Which of the Following Is Most Likely a Key Performance