A management concept based on an understanding of the changing wants and needs of customers, and which leads to flexible product designs and production processes, is called:
A) Customer orientation.
B) Just-in-time.
C) Total quality management.
D) Continuous improvement.
E) Theory of constraints.

Question

Quizplus · Accepted Answer

Customer orientation is a management concept that focuses on understanding and meeting the changing wants and needs of customers. It leads to flexible product designs and production processes that can adapt to these changing needs. Just-in-time, total quality management, continuous improvement, and theory of constraints are all related management concepts, but they do not specifically focus on customer wants and needs as the driving force for flexibility and adaptation.

A Management Concept Based on an Understanding of the Changing