Delta Airlines uses Wipro,an Indian company,to handle its customer service calls.This is an example of
A)Offshoring.
B)Outshoring.
C)Outsourcing.
D)Offsourcing.

Question

Quizplus · Accepted Answer

Offshoring involves moving business processes to a different country, typically to take advantage of lower labor costs. In this case, Delta Airlines is moving its customer service calls to India, which is an example of offshoring.

Delta Airlines Uses Wipro,an Indian Company,to Handle Its Customer Service