Which of the following would be considered a customer-level activity?
A)Ordering direct materials used in all products
B)Engineering changes made that will affect all products
C)Cleaning the machines before beginning production
D)Processing a sales order

Question

Quizplus · Accepted Answer

Processing a sales order is a customer-level activity as it directly relates to the interaction with the customer and fulfilling their specific order. The other options are more operational or production-level activities that do not directly involve the customer.

Which of the Following Would Be Considered a Customer-Level Activity