The internal business processes perspective of the balanced scorecard comprises three subprocesses that address all of the following EXCEPT:
A)innovative processes used to create new products, services, and processes
B)motivating current employees
C)providing service and support to the customer after the sale
D)delivering existing products and services to best meet the needs of customers

Question

Quizplus · Accepted Answer

The internal business processes perspective of the balanced scorecard includes three subprocesses: (1) developing innovative processes that lead to new products, services, and processes; (2) delivering existing products and services to best meet the needs of customers; and (3) providing service and support to the customer after the sale. Motivating current employees is not a subprocess of the internal business processes perspective, but rather falls under the learning and growth perspective.

The Internal Business Processes Perspective of the Balanced Scorecard Comprises