Measures of the balanced scorecard's learning-and-growth perspective include:

Question

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The learning-and-growth perspective of the balanced scorecard focuses on the organization's ability to learn and innovate to achieve its strategic goals. Employee satisfaction ratings are a key measure of this perspective as they reflect the organization's ability to create a positive work environment that supports employee learning and development. Economic value added, time taken to deliver products to customers, and customer-retention percentage are measures that fall under the financial and customer perspectives.

Measures of the Balanced Scorecard's Learning-And-Growth Perspective Include