Regarding the means by which relevant costs and benefits are evaluated when evaluating quality improvement, the key question is:
A)which alternative solution will make the customer happiest
B)how total costs and total revenues will change under each alternative solution
C)will the employees of the company be able to implement the change
D)how long will it take for the improvement program to be fully functional

Question

Quizplus · Accepted Answer

When evaluating quality improvement, it is important to consider the costs and benefits associated with each alternative solution. This helps in determining which option will provide the most financial benefit to the company. Option A is not always the main objective, as happy customers do not always translate to increased profits. Option C and D are also important considerations, but they are not directly related to the evaluation of costs and benefits.

Regarding the Means by Which Relevant Costs and Benefits Are