Cost of Quality financial measures will usually deteriorate when nonfinancial measures of quality are emphasized and improved.

Question

Quizplus · Accepted Answer

This statement is not true. Improved nonfinancial measures of quality can actually lead to improved Cost of Quality financial measures as they can help to reduce defects, rework, and other costs associated with poor quality. The emphasis on nonfinancial measures can also help to identify areas of improvement and cost savings opportunities.

Cost of Quality Financial Measures Will Usually Deteriorate When Nonfinancial