External failure costs include all of the following EXCEPT
A) scrap.
B) customer support.
C) liability claims.
D) transportation costs.
E) warranty costs.

Name: External failure costs include all of the following EXCEPT A) scrap. B) customer support. C) liability claims. D) transportation costs. E) warranty costs.
Brand: Quizplus
Rating: 4.8 (36 reviews)

Question

Quizplus · Accepted Answer

Scrap is considered an internal failure cost, not an external failure cost. External failure costs occur after the product has been delivered to the customer.

External Failure Costs Include All of the Following EXCEPT