Which of the following is the least typical balanced scorecard measure?
A) customer satisfaction measures.
B) direct materials measures.
C) innovation measures.
D) time measures.
E) profitability measures.

Question

Quizplus · Accepted Answer

Direct materials measures are the least typical balanced scorecard measure as they are more of an operational measure and do not directly tie into the strategic objectives of the organization. The other measures listed (customer satisfaction, innovation, time, and profitability) are all more common and align with the four perspectives of the balanced scorecard (customer, internal processes, innovation and learning, and financial).

Which of the Following Is the Least Typical Balanced Scorecard