National Bank of Victoria (NBOV) is the fourth largest commercial bank in Australia. NBOV assets total $46.1 billion, loans of $26 billion, and total deposits of $35.5 billion. It provides online, telephone, and traditional banking and investment services to both individuals and businesses in Australia. NBOV's mission is to create an exceptional customer experience internationally by providing solutions through leading technologies, offering a wide selection of financial products and services, and leveraging experience to meet customers' needs. NBOV could develop a balanced scorecard for
A) I, II, and III only
B) II, III, and IV only
C) I, II, and IV only
D) I, II, III, and IV
Correct Answer:
Verified
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