Activities performed under a value chain approach to quality management, to insure defect-free production, such as routine equipment maintenance or quality training, represent which category of quality costs?
A) External activities
B) Internal activities
C) Prevention activities
D) Appraisal activities

Question

Quizplus · Accepted Answer

Activities performed under a value chain approach to quality management, such as routine equipment maintenance or quality training, represent prevention costs as they are focused on preventing defects and ensuring defect-free production. Prevention costs are one of the categories of quality costs, along with appraisal costs and internal and external failure costs.

Activities Performed Under a Value Chain Approach to Quality Management