Identify the following quality control activities as either value-added or non-value-added.
-Customer service calls
A)Value-added
B)Non-value-added

Question

Quizplus · Accepted Answer

Customer service calls are typically considered non-value-added activities as they do not directly contribute to the production, design, or delivery of the product or service. However, they may still be necessary for resolving customer complaints or addressing issues with products or services.

Identify the Following Quality Control Activities as Either Value-Added or Non-Value-Added