Cost of quality financial measures will usually deteriorate when non-financial measures of quality are emphasised and improved.

Question

Quizplus · Accepted Answer

Cost of quality financial measures will generally improve when non-financial measures of quality are emphasised and improved. This is because by improving non-financial measures, the root causes of quality problems can be addressed, leading to less rework, scrap, and other costs associated with poor quality.

Cost of Quality Financial Measures Will Usually Deteriorate When Non-Financial