All of the following statements are correct,EXCEPT for:
A)The extent to which decisions are pushed downward,and the types of decisions that are pushed down,provide a measure of the level of centralisation/decentralisation in an organisation.
B)A decentralised structure forces top management to lose some control over the organisation.
C)Decentralisation slows responsiveness to local needs for decision making.
D)A centralised structure does not empower employees to handle customer complaints directly.

Question

Quizplus · Accepted Answer

Decentralisation actually speeds up responsiveness to local needs for decision making as local managers are empowered to make decisions that are specific to their area of expertise. Option A, B, and D are correct statements.

All of the Following Statements Are Correct,EXCEPT For