_____ services offer customers broad freedom to select the pathways that are best suited for their immediate needs and wants from many possible pathways through the service delivery system.
A) Provider-routed
B) Customer-routed
C) Option-oriented
D) Standard

Question

Quizplus · Accepted Answer

Customer-routed services give customers the freedom to choose their own pathways through the service delivery system, based on their specific needs and preferences. This allows for a more personalized and satisfying customer experience.

_____ Services Offer Customers Broad Freedom to Select the Pathways