For a Marriott hotel call center the expected service rate was 2.0 minutes per telephone call per customer service representative (CSR). With 3 telephone CSRs on duty during the 6:30 to 7:00
a.m. time period, and assuming a 90% target CSR labor utilization rate, how many telephone calls can these 3 CSRs handle during this time period?

Question

Quizplus · Accepted Answer

The Answer of For a Marriott hotel call center the expected service rate was 2.0 minutes per telephone call per customer service representative (CSR). With 3 telephone CSRs on duty during the 6:30 to 7:00
a.m. time period, and assuming a 90% target CSR labor utilization rate, how many telephone calls can these 3 CSRs handle during this time period?

For a Marriott Hotel Call Center the Expected Service Rate