If an oil refinery used refinery down-time as a Balanced Scorecard control measure,it would represent the ________ perspective.
A) financial
B) customer
C) internal business process
D) learning and growth

Question

Quizplus · Accepted Answer

Refinery down-time is a measure of the efficiency and effectiveness of internal business processes within the oil refinery. This directly relates to the internal business process perspective of the Balanced Scorecard, which focuses on the processes and systems that the organization uses to create value for its customers and stakeholders. Therefore, the correct answer is C) internal business process.

If an Oil Refinery Used Refinery Down-Time as a Balanced