For each of the following Balanced Scorecard measures,identify which of the four perspectives (Financial,Customer,Internal Business Process,or Learning and Growth)the measure best represents.
___a. On-time delivery of gasoline from refineries to retail stations
___b. Customer satisfaction
___c. Common stock price
___d. Return on investment
___e. Market share
___f. Num ber of days lost to accidents
___g. Employee satisfaction
___h. Friendliness of employees
___i. Repeat purchases
___j. Cash flow from operations

Question

For each of the following Balanced Scorecard measures,identify which of the four perspectives (Financial,Customer,Internal Business Process,or Learning and Growth)the measure best represents.
 ___a. On-time delivery of gasoline from refineries to retail stations
___b. Customer satisfaction
___c. Common stock price
___d. Return on investment
___e. Market share
___f. Num ber of days lost to accidents
___g. Employee satisfaction
___h. Friendliness of employees
___i. Repeat purchases
___j. Cash flow from operations

Quizplus · Accepted Answer

The Answer of For each of the following Balanced Scorecard measures,identify which of the four perspectives (Financial,Customer,Internal Business Process,or Learning and Growth)the measure best represents.
 ___a. On-time delivery of gasoline from refineries to retail stations
___b. Customer satisfaction
___c. Common stock price
___d. Return on investment
___e. Market share
___f. Num ber of days lost to accidents
___g. Employee satisfaction
___h. Friendliness of employees
___i. Repeat purchases
___j. Cash flow from operations

For Each of the Following Balanced Scorecard Measures,identify Which of the Four