An advantage of nonfinancial measures of quality include that they ________.
A) focus managers' attention on how poor quality affects operating income
B) assist in problem solving by comparing costs and benefits of different quality-improvement programs and by setting priorities for cost reduction
C) are useful indicators of future long-run performance
D) use certain statistical measures to justify their data

Question

Quizplus · Accepted Answer

Nonfinancial measures of quality, such as customer satisfaction and product/service reliability, provide insight into the overall performance and sustainability of a company in the long-run, as opposed to just focusing on short-term financial gains.

An Advantage of Nonfinancial Measures of Quality Include That They