From a balanced scorecard perspective,average reduction in setup time and processing time at bottleneck operations is an example of ________.
A) financial measures
B) customer measures
C) internal-business-process measures
D) learning-and-growth measures

Question

Quizplus · Accepted Answer

Reduction in setup time and processing time at bottleneck operations relates to internal-business-process measures, as it refers to improving the efficiency and effectiveness of internal processes. The balanced scorecard framework consists of four perspectives, namely financial, customer, internal-business-process, and learning-and-growth measures.

From a Balanced Scorecard Perspective,average Reduction in Setup Time and Processing