Manuel works as the IT technician for a small company. Because he is good with electronics, other employees often ask Manuel for help when the photocopiers stop working. Although this was not part of Manuel's original job description, he now considers fixing the photocopiers as part of his job. This is an example of
A) 360-degree feedback.
B) transformational leadership.
C) job crafting.
D) KSAOs.

Question

Quizplus · Accepted Answer

The situation described is an example of job crafting, a process where employees redefine their jobs or work roles to better align with their strengths and interests, and to enhance their sense of meaning and engagement in their work. Manuel has taken on additional responsibilities outside of his original job description, and has made adjustments to his work to include fixing photocopiers.

Manuel Works as the IT Technician for a Small Company