Which one of the following is NOT a nonfinancial performance measure of customer satisfaction on a commercial airline?
A) number of lost bag reports
B) number of flights cancelled
C) number of employees with advanced degrees
D) number of flights on time
Correct Answer:
Verified
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Q30: Nonfinancial measures of performance include profit targets
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Q36: _ performance measures are often _ indicators
Q37: Good performance measures should be reasonably subjective.
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