External failure costs associated with quality control do NOT include ________.
A) field repairs
B) rework
C) customer returns of goods
D) warranty expense

Question

Quizplus · Accepted Answer

External failure costs are those incurred after the product has been delivered to the customer. Rework is considered an internal failure cost because it is identified and corrected before the product reaches the customer.

External Failure Costs Associated with Quality Control Do NOT Include