The classic balanced scorecard developed by Robert Kaplan and David Norton includes four categories of key performance indicators.Which of the following items is NOT one of the categories used by Kaplan and Norton?
A) financial
B) customers
C) innovation and learning
D) quality control

Question

Quizplus · Accepted Answer

The classic balanced scorecard developed by Robert Kaplan and David Norton includes four categories: financial, customer, internal business processes, and innovation and learning. Quality control is not a separate category in the classic balanced scorecard. However, it may be included as a measure within one of the categories, such as internal business processes.

The Classic Balanced Scorecard Developed by Robert Kaplan and David