Which of the following is an example of a financial performance measure that would be found in a balanced scorecard?
A) Percentage of on-time delivery.
B) Residual income.
C) Customer satisfaction.
D) Cycle time.
E) Employee turnover.

Question

Quizplus · Accepted Answer

Residual income is a financial performance measure as it considers the net income generated by a business after deducting the cost of capital invested in it. On-time delivery, customer satisfaction, cycle time, and employee turnover are non-financial performance measures.

Which of the Following Is an Example of a Financial