What costs are incurred to determine whether products and services are conforming to their requirements or customer needs?
A) appraisal costs
B) prevention costs
C) internal failure costs
D) external failure costs

Question

Quizplus · Accepted Answer

Appraisal costs are incurred to determine whether products and services are conforming to their requirements or customer needs. These costs include inspection and testing equipment, materials and labor involved in the testing process, and analysis of data to ensure conformity. Prevention costs are incurred to prevent defects from occurring in the first place, while internal and external failure costs are incurred after defects have occurred.

What Costs Are Incurred to Determine Whether Products and Services