Which Balanced Scorecard perspective details the internal processes needed to provide value for customers and owners?
A) the process perspective
B) the financial perspective
C) the customer perspective
D) the learning and growth perspective

Question

Quizplus · Accepted Answer

The process perspective details the internal processes needed to provide value for customers and owners, including the efficiency and effectiveness of processes in delivering products or services to customers and achieving financial goals. The other perspectives focus on different aspects of the organization: financial (financial performance), customer (customer satisfaction and loyalty), and learning and growth (employee capacity and alignment with organizational goals).

Which Balanced Scorecard Perspective Details the Internal Processes Needed to Provide