Which of the following statements is FALSE?
A) A centralized structure does not empower employees to handle customer complaints directly.
B) A decentralized structure forces top management to lose some control over the organization.
C) Decentralization slows responsiveness to local needs for decision making.
D) Decentralization can increase motivation by allowing managers to exercise greater individual initiative.

Question

Quizplus · Accepted Answer

Decentralization actually speeds up responsiveness to local needs for decision making, as decisions can be made by local managers who are closer to the situation and have more knowledge and understanding of local factors.

Which of the Following Statements Is FALSE