The number of complaints about the company's product is a potential measure of the
A) financial perspective.
B) internal business process.
C) learning and growth perspective.
D) customer perspective.

Question

Quizplus · Accepted Answer

The number of complaints about the company's product is a direct reflection of how satisfied the customers are with the product. This falls under the customer perspective, which focuses on customer satisfaction, loyalty, and retention.

The Number of Complaints About the Company's Product Is a Potential