A customer relationship management (CRM)system contains the names and phone numbers of customers. Such details stored in a CRM system are part of the ________ component.
A)hardware
B)data
C)procedure
D)programming

Question

Quizplus · Accepted Answer

The data component of a CRM system includes the information stored within it, such as customer names and phone numbers. Hardware refers to the physical devices used to store and access the data, while procedures and programming refer to the methods and tools used to manage and manipulate the data within the system.

A Customer Relationship Management (CRM)system Contains the Names and Phone