When Marriott Hotel hires someone to book a room at a specific Marriott Hotel location in St.Louis and to pretend to be a customer,when,in fact,this "customer" is checking out the hotel and its staff on a performance survey,this is an example of a(n):
A)an EEG study.
B)mystery shopper.
C)a natural situation.
D)a GSR study.
E)open observation.

Question

Quizplus · Accepted Answer

This is an example of a mystery shopper, where a person is hired to anonymously evaluate the performance and quality of service of a business.

When Marriott Hotel Hires Someone to Book a Room at a Specific