Question 1

Joe wonders,"If I work hard,will I get a pay raise?" Joe then concludes that "No,I won't receive a raise." This illustrates

Accepted Answer

expectancy theory.

Question 2

A football team signed a rookie defensive back at a higher rate of pay than most of its veterans were paid.After that,the team almost immediately began to play more poorly.This decline can best be explained using

Accepted Answer

equity theory.

Question 3

Which of the following is correct with respect to Herzberg's two-factor theory?

Accepted Answer

Herzberg's hygiene factors are roughly equivalent to Maslow's lower-level needs.

Question 4

In managing her workers,Mary first makes sure that they have good supervision and working conditions before she focuses on things like providing a challenging job.What motivational theory is she applying?

Accepted Answer

Two-factor theory

Question 5

Pay,praise,promotions,suspensions,and firings are examples of

Accepted Answer

reinforcement.

Question 6

Marlene is a strong believer in reinforcement as a strategy for motivating people to do good work.She therefore presents desired consequences to employees when they exhibit behaviour she desires.She is using

Accepted Answer

positive reinforcement.

Question 7

Which theory assumes that employees assign a value (relatively desirable or relatively undesirable)to outcomes resulting from various levels of effort?

Accepted Answer

Expectancy

Question 8

Joe was hired out of college for a starting salary of $55 000 a year.Two months after he started he found out that Nancy was hired at the same time for $65 000.At first he was angry but then he found out that she had five years of previous experience and that she knew two more computer languages than he did.Then he wasn't angry anymore.This illustrates the ________ motivation theory.

Accepted Answer

equity

Question 9

Larry's subordinates are neither satisfied nor dissatisfied.Of the following,which is the best move to create satisfaction among his subordinates,assuming that Larry subscribes to Herzberg's ideas?

Accepted Answer

Delegate more responsibility to them

Question 10

Harry believes that the best way to change behaviour is to apply unpleasant consequences when workers don't behave properly.Harry is using ______.

Accepted Answer

punishment

Question 11

Equity theory says that people analyze their ________ relative to their ________.

Accepted Answer

inputs; outputs

Question 12

Marshall thinks that the best way to stop undesirable behaviour on the part of his subordinates is to simply ignore it.Marshall is using ________ as a strategy.

Accepted Answer

omission

Question 13

Sally believes that the best way to change behaviour is to withhold positive consequences if employees exhibit undesirable behaviour.

Accepted Answer

Omission

Question 14

Annie offered all her subordinates a free dinner at a well-known Mexican restaurant if they reduced their error rate to 2 percent.The error rate stayed the same and later she found out that no one liked Mexican food.This is an illustration of the ________ theory of motivation.

Accepted Answer

expectancy

Question 15

Which of the following theories suggest that people are motivated to work toward rewards that they want and believe they have a reasonable chance of obtaining?

Accepted Answer

Expectancy theory

Question 16

Paying bonuses to salespeople who exceed quotas is an example of

Accepted Answer

positive reinforcement.

Question 17

In order to motivate his subordinates,Phil has offered them all a free dinner if they can complete a large project they are working on by the end of the month.But everyone thinks that the input they need won't be received in time for them to complete their report.In this situation,there is a problem with the __________ issue.

Accepted Answer

effort-performance

Question 18

Tina is the most productive employee in her department.When her manager retires,Tina doesn't apply for the job,in spite of her excellent record and the pay and prestige associated with the job.She believes that the job will go to someone who has more seniority.Based on expectancy theory,Tina doesn't apply for the job based on

Accepted Answer

the performance-rewards issue.

Question 19

Don has started to arrive at work on time in order to avoid getting hollered at by his boss.Don is responding to what reinforcement strategy?

Accepted Answer

Negative reinforcement

Question 20

Which theory focuses on people evaluating their treatment by the organization relative to the way that someone else was treated?

Accepted Answer

Equity

Quiz 10: Motivating and Leading Employees