Chanda wants to interact with her clients in ways that demonstrate controlled emotional involvement.You recommend that she ______.

Question

Quizplus · Accepted Answer

Demonstrating empathy involves understanding and sharing in the emotions of others, without becoming overly emotional yourself. This shows that you care about your clients and their situations, while also maintaining a professional and controlled demeanor. Blaming clients or finding ways to distance oneself emotionally are not effective ways of building a positive relationship or showing clients that you are invested in their wellbeing. Finding similarities with clients can be helpful in building rapport and trust, but this should not be the only approach used.

Chanda Wants to Interact with Her Clients in Ways That