Successful customer relationship management systems reduce costs by empowering customers to find the information they need to manage their own orders.

Question

Quizplus · Accepted Answer

By providing customers with access to their own order information and enabling them to make changes or updates themselves, companies can reduce the workload on their customer service teams and decrease the number of calls or inquiries they receive. This can result in significant cost savings for the company.

Successful Customer Relationship Management Systems Reduce Costs by Empowering Customers