If you have ever had a great haircut and then the worst haircut the next time you visited the same stylist,you have experienced the ________ characteristic of services.
A)variability
B)reliability
C)intangibility
D)empathy
E)responsiveness

Question

If you have ever had a great haircut and then the worst haircut the next time you visited the same stylist,you have experienced the ________ characteristic of services.

Quizplus · Accepted Answer

Variability is a common characteristic of services, which means that the quality of the service can vary from one experience to another. In this case, the quality of the haircut varied from great to worst when visiting the same stylist.

If You Have Ever Had a Great Haircut and Then