Based on recent complaints about the amount of time it takes for front desk staff to check patrons into their hotel,the company has instituted a training program for employees and a free drink to patrons not checked in within 5 minutes.The training program will lessen the problems primarily related to the ________ characteristic of services.

Question

Quizplus · Accepted Answer

The training program aims to reduce variability, which refers to the inconsistency in service delivery. By training employees, the company seeks to standardize the check-in process and ensure a more consistent experience for patrons.

Based on Recent Complaints About the Amount of Time It