The way members of the organization conduct themselves with customers or other outsiders is one indicator of which of the organizational characteristics?
A) Observed behavior regularities
B) Dominant values
C) Norms
D) Organizational climate

Question

Quizplus · Accepted Answer

The way members of the organization conduct themselves with customers or other outsiders is a reflection of the overall atmosphere or attitude within the organization, which is referred to as the organizational climate.

The Way Members of the Organization Conduct Themselves with Customers