How can the medical assistant prevent neck and shoulder strain when answering telephone calls?

Question

Quizplus · Accepted Answer

Using a telephone headset allows the medical assistant to keep their neck and shoulder in a neutral position, reducing the risk of strain or injury. Tucking the receiver between the head and shoulder can actually increase the risk of strain, as it requires holding that position for an extended period of time. Tilting the computer screen downward may help reduce eye strain, but will not affect neck and shoulder strain from phone use. While a cordless phone may provide some mobility, it still requires holding the phone to the ear, which can lead to strain.

How Can the Medical Assistant Prevent Neck and Shoulder Strain