Liberty Mutual Insurance Company has recently decided to reorganize their service department in a move away from what has been a rather rigid hierarchical structure.The company plans to institute self-managing teams in an attempt to serve customers more quickly and more effectively.Departmental supervisors have not been enthusiastic about the idea,which they say is unnecessary.The opposition of the departmental supervisors is most likely an example of ____ as a source of resistance to change.
A) habit
B) fear of the unknown
C) threats to power and influence
D) perceptions
Correct Answer:
Verified
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