Which step of the socialization process is happening at Disney World when recruits receive formal training at Disney University on how to answer guests' questions no matter how simple or difficult the question?

Question

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Disney University provides formal training to recruits, which includes adopting the company's cultural value statements, such as prioritizing guest satisfaction and maintaining the magical experience Disney is known for. This training ensures that employees understand and embody the values that are central to Disney's culture.

Which Step of the Socialization Process Is Happening at Disney