When attempting to solve important and difficult problems that involve uncertainty and ambiguity,media that are low in richness should be used,such as personal notes or letters.

Question

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When attempting to solve important and difficult problems that involve uncertainty and ambiguity, media that are high in richness should be used, such as face-to-face communication or video conferencing, as they allow for immediate feedback, personalization, and nonverbal cues. Personal notes or letters are lower in richness and may not facilitate effective problem solving in such situations.

When Attempting to Solve Important and Difficult Problems That Involve